DSV Road, for the second year in a row, obtained a Customer Friendly Company certificate. The winners of this national program are drawn based on the results of independent customer satisfaction and loyalty survey.

Awards ceremony was held on 17th of November at the Management Observatory Foundation gala. Companies that qualified for obtaining the title of "Customer-Friendly Company" stand out in the five key areas of research, ie. the assessment of service quality, meeting the expectations and needs of clients, their loyalty, the likelihood of recommendations and overall customer satisfaction.

Sebastian Plesiński, Sales Director at DSV Road has accepted the certificate on behalf of the company:

Receiving this award last year, we treated it as a commitment to continue to work on improving our service standards and satisfaction of our customers. I am glad that our customers appreciated our efforts, giving us an even higher assessment than last year... DSV services - that is something you can not touch, see, taste, therefore the perception of our company depends on the quality of all of our team’s work.
We believe that from the shipper receiving a phone call, the warehouseman that unloads trucks without any damage to a shipment and ending on administration employee who makes sure that the invoice is correct, each of us - more than 400 employees of DSV Road in Poland - supports and cares about our customers. We are all salesman! It is our Customer who pays our salaries and DSV only transfers it to our accounts.

Customer Friendly Company is a prestigious program of research and certification, with more than 13 years of experience in evaluating the satisfaction level among customers of the participating companies. It is directed to all companies that in their actions appreciate the role of high-quality customer service. Emblem of "Customer Friendly Company" is awarded to the winners for 12 months based on the results of this independent research.