In its recent decision the President of the Office of Competition and Consumer Protection decided that one of the companies against which the President conducted proceedings had violated consumer interests by not informing the consumers about their rights to complain and so the company in question was burdened with a financial penalty.

The President of the Office questioned a provision included in the standard contract used by the punished company; the provision excluded replacement of a product with another one in case of a client filing a complaint. Consequently, consumers may have resigned from pursuing their claims because they believed that they had no chance to have their problems solved.

Contact: Mirosław Stefanik,

ms@pnplaw.pl